When I get to the studio I am going to try that first thing tomorrow. I did all of the sans the deleting of prefs. ILOK LICENSE MANAGER MUST NOT BE ACTIVE WHEN YOU ARE RUNNING iLOK PROTECTED SOFTWARE! UNPLUG EACH UPDATED iLOK FIRST! ONLY ONE iLOK SHOULD BE CONNECTED DURING A "SYNC/REPAIR" OPERATION! Repeat steps 11-15 until you have performed a Sync/Repair on each iLok. If a Pro Tools license is missing from your iLok, drag the license(s) from the User area to the iLokġ6. Verify that all expected licenses are now seen on your iLok, or in some cases, A LICENSE MAY BE IN YOUR ACCOUNT INSTEAD OF ON THE iLOK.ġ5. This may take some time, especially for a first generation iLok.ġ4. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. Click the "Sync/Repair" link, and wait until the process completes. Double-click the plugged in iLok in the left sidebar to open the Details Paneġ3. Click "Sign In" and login with your iLok credentialsġ2. Wait until "Operation In Progress" has completed Open the iLok License Manager application Restart your Mac (yes, another restart is required)ĩ. Install the iLok License Manager softwareħ. Open the LicenseSupportInstallerMac_v2.0.0 disk imageĦ. Macintosh HD > Users > your_user_name > Library > Preferences > ĥ.Macintosh HD > Users > your_user_name > Library > Preferences >.Macintosh HD > Users > your_user_name > Library > Caches >.Macintosh HD > Library > Preferences > .v1.01.sdb.Drag the following items (if present) to the Trash: Run the "Uninstall License Support" applicationģ. Open the LicenseSupportInstallerMac_v2.0.0 disk image: Ģ.
I plan to send them the bill.įor Mac users who have not successfully synchronized using the new iLok License Manager, here are revised instructions for a full reset:ġ. I am going to have to rent an Ilok with Pro Tools HD 10 for my sessions this week most likely. I think they need to reimburse people that have lost money on their account.īut I am sure there is some clause in their license agreements that prevents this from happening. I've lost money and may be losing more money this week. I think a lawsuit against PACE might not be a bad idea. I have to restart my machine to get it to show up and then i get the Unknown Errors when trying to sync. I then double click the iLok icon and it tells me that I don't have my iLok plugged into my mac. Everytime I have followed the new directions to a tee.Īnd after I have signed in, I insert my iLok.
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